1. Notice
Something happens.
Blindspot consulting for owners and leaders
What might you be missing?
If something feels off, feels harder than it should or leaves you consistently frustrated, maybe it’s time to look deeper and explore what’s really going on.
When the same problem keeps returning, the problem may be somewhere else.
You may be asking
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- Why are we working harder without making clearer progress?
- Why does performance vary when people have the same systems and training?
- Why is the customer experience different from the one we intended?
- Why do important conversations keep being delayed?
- Why do symptoms improve briefly, then return?
These challenges are clues. They tell us it’s time to look again.
When you are close to your business, familiar habits, explanations and workarounds can become almost invisible. An outside perspective helps you notice what proximity has taught you to overlook.
You can’t solve what you can’t see.
Every decision begins with a story. Something happens, we create meaning around it, and that meaning shapes what we do next.
Sometimes the story matches the evidence. Sometimes it doesn’t.
The distance between what we believe is happening and what the evidence reveals is The Blindspot Gap.
2. Story
We create an explanation to make sense of it.
The Gap
Assumptions can begin to hide problems, strengths or opportunities.
3. Evidence
We test the story and look at what is actually happening.
4. Act
We make a more informed decision about what deserves attention.
Closing the gap isn’t about proving someone wrong. It’s about seeing the situation clearly enough to act with confidence.
Different environments. The same risk of becoming too close to see clearly.
01
Hospitality
When pace, pressure and daily firefighting become normal, inconsistent standards, leadership habits and guest-experience friction can hide in plain sight.
02
Service Focussed Businesses
Sometimes the problem you’ve been trying to solve isn’t the problem at all. A fresh view can uncover what’s helping performance, what’s creating friction and where opportunity may be hiding.
03
Sales
Sales results tell you what happened. They rarely tell you why. Look beneath the numbers at the competencies, behaviours, beliefs and mindsets influencing performance.
A clearer next step in 60 minutes.
The Clarity Session is a focused working session for one live business, leadership, customer, team or commercial challenge.
Together, you will clarify the visible symptom, examine the story around it, consider the available evidence and identify the next questions or actions most worth pursuing.
You don’t need to know the answer before you book. You only need a real situation you’re prepared to explore honestly.
You will leave with
- a clearer view of the issue and the assumptions around it
- the priority blindspots or questions that deserve attention
- practical next actions
If a deeper engagement would genuinely help, René will explain the options. There is no obligation to continue.
Your business is the subject. René brings the outside view.
01
Notice what is happening
Begin with the situation as it is, without rushing to judgement.
02
Test the story
Compare assumptions with conversations, observations, systems, information and other relevant evidence.
03
Focus the action
Choose the practical next move most likely to improve clarity or create useful learning.
The aim isn’t to produce more information. It’s to help you know where your attention will be most useful.
Track record
Practical work. Thoughtful questions. Better conversations.
Participant feedback
32 responses from recent workshops
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Informative, collaborative, insightful and inspiring.
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Fantastic session, genuinely helpful, engaging and uplifting.
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Great training as always, more interactive and engaging this time!
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Engaging and insightful. Gave some great ideas about how to conduct myself at work.
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Really well delivered and insightful message. All very achievable and offered as an aid to better improve results and work life.
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Great! Very insightful. Engaging. Left feeling motivated with a better understanding of my colleagues and myself
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My first ever team meeting and i thought it was extremely helpful and engaging
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Very well constructed and interactive
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From these past few workshops I’ve learnt how much our values and behaviours shape both our guest and staff culture.
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It was very informative and we touched subjects that are very important in our roles.
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As said in our first meeting I was quite skeptical about this process as I have been to quite a few in my career and never found them to be anything more than corpo buzzword nonsense. But after our first meeting I went into this with a more open mind and can honestly say I have found this to be very useful. I think this training will result in a much better work culture and it was a pleasure to meet you.
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Great session , tons of value from Renee
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Very informative and useful information
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Third time I've been to Renee's training session. Always engaging, great communication and always giving me something to think about how I can be better at my job
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It was really helpful and outlines a lot of skill gaps that I have
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Renee always makes the sessions fun and easy to engage with
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I very much enjoy how repetitive the trainings are with slight changes to keep us learning. Really brings home the importance of what we are striving for
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I thought the content was relevant and engaging
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Great learning opportunity, some valuable points I can take away from this.
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Friendly and interactive host. Session was enjoyable and informative
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It was great! Loved it and feeling confident
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Thank you Rene, I truly enjoyed today’s session and feel inspired to improve my knowledge and personal branding / customer relationships
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Renee was amazing to learn from, she has great experience and a beautiful personality and makes everything fun.
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I enjoyed the session. I feel as all the information that was shared with us during the session was well presented, easy to digest and extremely applicable to me. Rene is very engaging and charismatic, which makes it easy to keep focused and involved in the task at hand.
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The session was interactive and lots of questions asked to help keep us engaged. I also enjoyed the references such as the oxpecker and fly as that sticks well in the memory.
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It was a very useful and informative session, the information was delivered well and has stuck clearly in my mind
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Very good! Relevant and practical skills that were helpful
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Loved how it wasn’t just information on a slide show. It was engaging and interesting
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Really good seminar. Learnt a few things and will be taking a lot of that information with me to work.
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Loved this. Very interactive. Thought Blamey staff really participated.
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Rene is always excellent with her training and delivery. It is always an enjoyable experience.
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Really enjoyed this training, it gave me the opportunity to say what I need in an environment without distractions, so I know I was heard and understood.
Showing 32 of 32 responses.
Selected organisations René has worked with
Published in QHA Review
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Practical, engaging and tailored.Leadership · customer experience · communication · team performance.
Professional toolkit
Professional tools and accreditations
This works best when you are ready to look honestly and act.
A good engagement is a partnership. René brings curiosity, an independent perspective and practical guidance. You bring the context, preparation and willingness to follow through.
It is likely to be a good fit if you
- want clarity, not a predetermined answer
- are open to evidence that may challenge the current story
- will prepare, attend and take responsibility for the next step
- want practical action rather than a report that sits on a shelf
It may not be the right time if you
- need someone else to own the change
- want a quick endorsement of a decision already made
- aren’t ready to act on what becomes visible
Curiosity first. Evidence next.
René’s strongest body of work comes from years spent with hospitality owners, managers and teams—observing what happens under pressure, facilitating honest conversations and helping people turn insight into action.
That experience shaped a broader way of working: begin with what is happening, question the story and look for evidence before prescribing a solution.
Go deeper: The Blindspot Model
See how meaning becomes a story, where the gap forms and why better evidence creates better options for action.
Sometimes the biggest opportunity isn’t doing more. It’s seeing more.
Bring one live challenge. Leave with a clearer view of what may be happening and where to focus next.