Notice
Service or performance varies.
For hospitality owners, operators and leaders
What has become normal in your venue?
Hospitality moves quickly. Guests keep arriving, shifts change, problems need immediate answers and leaders spend much of the day reacting.
In that environment, inconsistent standards, avoidable friction and missed opportunities can become part of the scenery.
Feels Like Friday helps hospitality owners and leaders step outside the operation, examine what is actually happening and decide where attention will have the greatest value.
60 minutes · $276 + GST
Busy can hide a great deal.
You may recognise
- standards changing between shifts, leaders or venues
- training that feels useful in the room but doesn’t consistently carry into service
- guest feedback that doesn’t match the experience you believe you deliver
- managers avoiding difficult conversations or applying expectations differently
- teams working hard while the same service, communication or sales issues return
- a strong venue that could perform more consistently, but no one can agree where to start
The visible symptom may be real. It may simply not be the whole story.
“The team needs more training” may be the story. What does the evidence say?
Story
The team needs more training or motivation.
The Gap
The underlying influence may instead involve unclear standards, leadership inconsistency, role confusion, systems, confidence or the way performance is reinforced.
Evidence
Examine the guest journey, leadership behaviours, conversations, processes and day-to-day environment.
Act
Focus development and operational effort on what is actually shaping the result.
This isn’t about finding fault. It’s about making sure effort is aimed at the right target.
A closer look
A fresh view across the moments that shape the venue.
Depending on the situation, the work may explore
- the guest journey and moments that matter
- leadership consistency and accountability
- team communication and role clarity
- service and sales behaviours
- expectations, standards and how they are reinforced
- operational processes creating unnecessary effort
- strengths that should be protected and built upon
Shape the response around the evidence—not a standard package.
The Clarity Session is the common first step. If a deeper engagement is useful, the next stage may include observation, leadership conversations, a customer-journey review, Extended DISC® profiling, facilitated workshops or done-with-you improvement work.
René will recommend a response only after the issue and context are clearer.
Track record
Practical work. Thoughtful questions. Better conversations.
Participant feedback
32 responses from recent workshops
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Informative, collaborative, insightful and inspiring.
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Fantastic session, genuinely helpful, engaging and uplifting.
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Great training as always, more interactive and engaging this time!
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Engaging and insightful. Gave some great ideas about how to conduct myself at work.
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Really well delivered and insightful message. All very achievable and offered as an aid to better improve results and work life.
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Great! Very insightful. Engaging. Left feeling motivated with a better understanding of my colleagues and myself
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My first ever team meeting and i thought it was extremely helpful and engaging
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Very well constructed and interactive
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From these past few workshops I’ve learnt how much our values and behaviours shape both our guest and staff culture.
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It was very informative and we touched subjects that are very important in our roles.
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As said in our first meeting I was quite skeptical about this process as I have been to quite a few in my career and never found them to be anything more than corpo buzzword nonsense. But after our first meeting I went into this with a more open mind and can honestly say I have found this to be very useful. I think this training will result in a much better work culture and it was a pleasure to meet you.
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Great session , tons of value from Renee
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Very informative and useful information
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Third time I've been to Renee's training session. Always engaging, great communication and always giving me something to think about how I can be better at my job
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It was really helpful and outlines a lot of skill gaps that I have
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Renee always makes the sessions fun and easy to engage with
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I very much enjoy how repetitive the trainings are with slight changes to keep us learning. Really brings home the importance of what we are striving for
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I thought the content was relevant and engaging
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Great learning opportunity, some valuable points I can take away from this.
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Friendly and interactive host. Session was enjoyable and informative
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It was great! Loved it and feeling confident
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Thank you Rene, I truly enjoyed today’s session and feel inspired to improve my knowledge and personal branding / customer relationships
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Renee was amazing to learn from, she has great experience and a beautiful personality and makes everything fun.
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I enjoyed the session. I feel as all the information that was shared with us during the session was well presented, easy to digest and extremely applicable to me. Rene is very engaging and charismatic, which makes it easy to keep focused and involved in the task at hand.
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The session was interactive and lots of questions asked to help keep us engaged. I also enjoyed the references such as the oxpecker and fly as that sticks well in the memory.
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It was a very useful and informative session, the information was delivered well and has stuck clearly in my mind
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Very good! Relevant and practical skills that were helpful
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Loved how it wasn’t just information on a slide show. It was engaging and interesting
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Really good seminar. Learnt a few things and will be taking a lot of that information with me to work.
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Loved this. Very interactive. Thought Blamey staff really participated.
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Rene is always excellent with her training and delivery. It is always an enjoyable experience.
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Really enjoyed this training, it gave me the opportunity to say what I need in an environment without distractions, so I know I was heard and understood.
Showing 32 of 32 responses.
Selected organisations René has worked with
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Practical, engaging and tailored.Leadership · customer experience · communication · team performance.
Professional toolkit
Professional tools and accreditations
Bring the issue that keeps returning.
Use the Clarity Session to examine the symptom, question the current story and identify the next move worth testing.
60 minutes · $276 + GST