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The Observation Room

“We’ve always done it this way.”

The most expensive sentence in business.
The observation

Look a little closer

Every organisation has traditions. Some deserve protecting. Others deserve questioning.
“We’ve always done it this way.”
It’s rarely said with bad intentions. It’s usually said because the current approach has become familiar. Comfortable. Accepted.
But every process, policy and habit began as someone’s decision.
The question is whether it still serves the business today.
The greatest cost isn’t keeping an old process. It’s stopping ourselves from asking whether there’s a better one.
Curiosity is what drives improvement. Assumptions quietly preserve the status quo.
Bring your own observation

What might a fresh pair of eyes help you see?

Bring one live challenge or opportunity. René will help you test the story, examine the evidence and choose a useful next move.